Terms of Service

1. Agreement to Terms

These Terms of Service govern access to and use of ArbitrAI websites, applications, APIs, and related services (the "Services"). By accessing or using the Services, you agree to these Terms on behalf of yourself or the organization you represent.

If you do not agree, do not use the Services.

2. Eligibility and Account Responsibility

You must be legally capable of entering into a binding agreement. You are responsible for all activity under your account and for maintaining the security of login credentials.

• Provide accurate registration information and keep it updated.
• Use reasonable safeguards to prevent unauthorized access.
• Promptly notify us of suspected account compromise.

3. Service Scope and Beta Features

The Services are designed to evaluate AI systems on business-relevant outcomes, reliability, costs, safety, and governance. Some capabilities may be released as beta, early access, or experimental features and may change without notice.

We may modify, suspend, or discontinue parts of the Services to improve quality, security, or compliance.

4. Customer Data and Usage Rights

You retain ownership of your inputs, documents, datasets, prompts, traces, and other content you submit ("Customer Data"). You grant ArbitrAI a limited license to host, process, and transmit Customer Data solely to provide, secure, and improve the Services.

You represent that you have all rights and permissions required to provide Customer Data and that processing such data does not violate applicable law or third-party rights.

5. AI Outputs and Decision-Making

AI-generated outputs are probabilistic and may be inaccurate, incomplete, or inappropriate. You are solely responsible for validating outputs before using them in business, legal, operational, or customer-facing decisions.

The Services are not legal, regulatory, financial, medical, or professional advice.

6. Acceptable Use

You agree not to misuse the Services or allow others to do so.

• No unlawful, harmful, deceptive, or abusive activity.
• No attempts to reverse engineer, interfere with, or bypass security controls.
• No use that infringes intellectual property, privacy, or confidentiality rights.
• No transmission of malware, exploits, or unauthorized automated traffic.

7. Fees, Billing, and Taxes

Paid plans, credits, and usage-based charges (if applicable) will be set out in your order form, quote, or pricing agreement. Unless stated otherwise, fees are non-refundable and exclusive of taxes.

You are responsible for all applicable taxes, duties, and levies associated with your use of paid Services.

8. Intellectual Property

ArbitrAI and its licensors own all rights, title, and interest in the Services, including software, models, interfaces, and documentation, excluding Customer Data.

No rights are granted except as expressly provided in these Terms.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect such information using reasonable care and will only use it as necessary to perform obligations under these Terms.

10. Third-Party Services

The Services may rely on third-party infrastructure, model providers, and integrations. We are not responsible for third-party products or services outside our reasonable control.

11. Warranties Disclaimer

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, ArbitrAI will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption.

ArbitrAI's aggregate liability for claims arising from or relating to the Services will not exceed the amounts paid by you to ArbitrAI for the Services during the twelve (12) months preceding the event giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless ArbitrAI and its affiliates from claims, damages, and expenses arising from your use of the Services, Customer Data, or violation of these Terms or applicable law.

14. Suspension and Termination

We may suspend or terminate access if necessary to protect security, comply with law, prevent misuse, or enforce these Terms. You may stop using the Services at any time.

Provisions that by nature should survive termination (including payment, confidentiality, ownership, disclaimers, and limitations of liability) will survive.

15. Governing Law and Disputes

These Terms are governed by the laws of Belgium, excluding conflict-of-law principles. Courts located in Brussels, Belgium will have exclusive jurisdiction, unless mandatory local law requires otherwise.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

17. Contact

For questions about these Terms, contact us at team@arbitrhq.ai.